30 Day – 100% Money-Back Guarantee
We don’t like strict rules either, so we will give you a 15-day grace period on top of our 30-day return policy for you to contact us and request a refund (See Return Policy Below).
All requests for refunds and returns must be made up to 30 days from your purchase date but no later than 45 days from your purchase date. All customers requesting a refund must first fill out the Refund Request Form before any refunds will be issued.
If you have any UNOPENED product, we ask that you please ship it back to us, we will pay for the return shipping (Request A Return Shipping Label Here). If your product(s) has been open or used, no problem, we can still refund you if you are unsatisfied with your purchase, just fill out the Refund Request Form first. If you’ve received the wrong item or just wish to exchange, please see the “Exchanges/Received Wrong Item” section below.
Are you returning any Unopened Product? Please check the following:
- Returned items must be unopened, in original packaging.
- Pack the item(s) securely in the package along with the order number or the original packing slip.
- Use USPS to ship your returned product: Requesting Your Return Shipping Label Here
We issue all refunds via the credit card used to make the original purchase. After we receive your completed Refund Request Form, we will process your refund and credit the original credit card which you first used to make your purchase. Please allow up to 7-10 business days to see the refund reflected on your statement.
Exchanges / Received The Wrong Item?
We know that no one is perfect and mistakes can be made. If you’ve ordered the wrong item, received the wrong item(s) OR if you just want to exchange your product for something else? Please download and print out the Return Shipping Label below.
** Please also include a written request and order number with your shipment.
Did we screw up and shipped you an incomplete order? If your order is incomplete or you are missing products please do not worry! We will fix any mistakes or issues. Please send an email to Hello@projectpet.org include your name and order number. Let us know what’s missing and we will get your missing products shipped out to you asap!